Privacy policy

PRIVACY POLICY

1) INFORMATION ON THE COLLECTION OF PERSONAL DATA AND CONTACT DETAILS OF THE CONTROLLER

1.1 We are pleased that you are visiting our website and thank you for your interest. Below we inform you about the handling of your personal data when using our website. Personal data is any data with which you can be personally identified.

1.2 The controller responsible for data processing on this website within the meaning of the General Data Protection Regulation (GDPR) is Shop Name. The controller is the natural or legal person who alone or jointly with others determines the purposes and means of processing personal data.

1.3 For security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller), this website uses SSL or TLS encryption. You can recognize an encrypted connection by the character string "https://" and the lock symbol in your browser bar.

2) DATA COLLECTION WHEN VISITING OUR WEBSITE

When you use our website for informational purposes only, i.e. if you do not register or otherwise transmit information to us, we only collect the data that your browser transmits to our server (so-called “server log files”). When you access our website, we collect the following data, which is technically necessary for us to display the website to you:

  • Our visited website

  • Date and time of access

  • Amount of data sent in bytes

  • Source/referrer from which you reached the page

  • Browser used

  • Operating system used

  • IP address used (possibly anonymized)

Processing is carried out in accordance with Art. 6(1)(f) GDPR on the basis of our legitimate interest in improving the stability and functionality of our website. The data will not be passed on or used in any other way. However, we reserve the right to subsequently check the server log files if there are concrete indications of unlawful use.

3) COOKIES

In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages. These are small text files that are stored on your end device. Some of the cookies we use are deleted after the end of the browser session (so-called session cookies). Other cookies remain on your device and enable us or our partner companies (third-party cookies) to recognize your browser on your next visit (persistent cookies).

When cookies are set, they collect and process certain user information such as browser and location data as well as IP address values. Persistent cookies are automatically deleted after a specified period, which may vary depending on the cookie.

Some cookies help simplify the ordering process (e.g. remembering the contents of a virtual shopping cart for a later visit). If personal data is also processed by individual cookies implemented by us, the processing takes place either for the performance of a contract (Art. 6(1)(b) GDPR) or for the protection of our legitimate interest in ensuring the best possible functionality of the website and a customer-friendly and effective design of the page visit (Art. 6(1)(f) GDPR).

We may work with advertising partners who help us make our website more interesting for you. For this purpose, cookies from partner companies (third-party cookies) are stored on your hard drive when you visit our website. You will be individually informed about the use of such cookies and the information collected in the corresponding sections below.

You can set your browser so that you are informed about the setting of cookies and can decide individually whether to accept them or exclude the acceptance of cookies for certain cases or in general. Each browser manages cookie settings differently. The procedure is described in the help menu of each browser. Here are the relevant links:

Please note that disabling cookies may limit the functionality of our website.

4) CONTACTING US

When contacting us (e.g. via contact form or email), personal data is collected. The specific data collected in the case of a contact form can be seen from the respective contact form. This data is stored and used solely for the purpose of responding to your inquiry or for contacting you and the associated technical administration.

The legal basis for processing is our legitimate interest in responding to your request (Art. 6(1)(f) GDPR). If your contact aims to conclude a contract, the additional legal basis is Art. 6(1)(b) GDPR. Your data will be deleted after final processing of your inquiry, provided that there are no statutory retention obligations.

5) DATA PROCESSING FOR CUSTOMER ACCOUNT AND CONTRACT PROCESSING

According to Art. 6(1)(b) GDPR, personal data is also collected and processed when you provide it to us for the purpose of fulfilling a contract or opening a customer account. You can delete your customer account at any time by sending a message to the controller mentioned above.

After the contract has been fully processed or your customer account deleted, your data will be blocked with due regard to tax and commercial retention periods and deleted after these periods expire, unless you have expressly consented to further use of your data or we are legally entitled to further use.

6) USE OF YOUR DATA FOR DIRECT MARKETING

6.1 Newsletter Subscription
When you sign up for our email newsletter, we regularly send you information about our offers. The only mandatory information is your email address. Additional data may be provided voluntarily to personalize the newsletter.

We use the double opt-in procedure, meaning we will only send you the newsletter after you have explicitly confirmed that you agree to receive it by clicking a confirmation link in an email we send you.

By activating the confirmation link, you give your consent to the use of your personal data in accordance with Art. 6(1)(a) GDPR.

You can unsubscribe from the newsletter at any time via the link provided in the newsletter or by notifying the controller.

7) DATA PROCESSING FOR ORDER HANDLING

Your personal data is passed on to the transport company commissioned with the delivery, insofar as this is necessary for the delivery of the goods. Your payment data will be passed on to the bank commissioned with the payment processing, if necessary.

8) REVIEW REMINDERS

We may use your email address to send you a one-time reminder to leave a review of your order, provided you have given us your express consent (Art. 6(1)(a) GDPR).

9) USE OF SOCIAL MEDIA PLUGINS

Facebook, Google+, Instagram – integrated via “Shariff solution” to ensure no data is transmitted to the networks unless you actively click the button.

10) ONLINE MARKETING

We use Google DoubleClick and Google AdWords Conversion Tracking for online marketing and to measure campaign performance. Processing is based on our legitimate interest (Art. 6(1)(f) GDPR).

1) WEB ANALYTICS SERVICES

We use Google (Universal) Analytics with IP anonymization to analyze usage of our website. You can prevent data collection by installing the browser plugin: https://tools.google.com/dlpage/gaoptout

12) REMARKETING

We use Facebook Pixel and Google AdWords Remarketing to display interest-based ads. You can deactivate cookies via browser settings or at:

13) RIGHTS OF THE DATA SUBJECT

You have the right to:

  • Access your data (Art. 15 GDPR)

  • Rectification (Art. 16 GDPR)

  • Erasure (Art. 17 GDPR)

  • Restriction of processing (Art. 18 GDPR)

  • Notification (Art. 19 GDPR)

  • Data portability (Art. 20 GDPR)

  • Withdraw consent (Art. 7(3) GDPR)

  • Lodge a complaint with a supervisory authority (Art. 77 GDPR)

Right to Object:
You may object at any time to processing based on legitimate interests or for direct marketing purposes.

14) DATA RETENTION PERIOD

The storage period of personal data is determined by statutory retention periods. After expiry of these periods, the data will be routinely deleted unless it is still required for contract performance or there is a legitimate interest in continued storage.